At The Buzz we believe listening to the community and sharing ideas is a key to new possibilities.   That’s why we asked what you want in your ideal home insurer.   We gathered over 1000 insights in a 12 month intensive co-creation process with the community. Here’s a snapshot of some of your bright ideas: “ Being able to buy insurance for exactly what you want...

The definition of a No Claim Bonus or No Claim Discount in relation to car insurance is generally a reduction in insurance premium given to drivers who have not made a claim on their car insurance for the 12 month policy period. I have a 65% maximum no claim bonus with my current insurer and have had this for over 25 years. Currently, I own and drive a 1998 Holden Commodore sedan with an agreed v...

Here at the The Buzz Insurance we don’t want people to have to dread the insurance claims process. We recognise the stress these situations can cause and we endeavour to get you back up and running again as quickly and conveniently as possible.   There’s no need to pick up the phone, you can lodge your claim on-line 24/7 on My Buzz. Internet unavailable? No problem. You ca...

I have had car and home and contents insurance for over 25 years and I have NEVER read a product disclosure statement (PDS) in my life. I get my insurance renewal, give it a quick read and then file it away to carry over year after year after year.   I have always assumed I am fully covered for any event which might happen, but I am like most other people, I don’t think anything ...

As a female CEO in the insurance sector, and a wife and mother, I read with interest the report by Boston Consulting Group that came out last week. It highlighted how increasingly women are becoming the household decision makers and the income earners but are incredibly time pressured. I can relate to that! It discussed how companies, particularly in the finance and car industries are failing...

The past year has been challenging for all of us with the global economy in turmoil. It`s been a time when many of us have taken a financial `stock take` so that personally we can weather the storm. At the same time, `necessity` can stimulate invention so we wonder how this increased spotlight on finances can guide innovation in the insurance industry and a better allround customer experien...

Customers tell us they have learned to expect the claims process; repairing the car, arranging the rental car, getting the money from the insurance company, to be difficult, hard and full of suspicion. And, in our (admittedly small) team, even people who have never lodged a claim, feel apprehensive about what would happen if they did! We know there are examples of difficult claims, it is not u...

Thanks to your efforts on our former community site My Insurance Ideas, you have helped to make The Buzz Insurance a reality.   We are delighted that many of the contributors to the community have since become our first customers. If you are one of the pioneers of The Buzz, please let the community and us know what your experience was like, along with suggestions for making it better. Wha...