Ground Rules

Add your ideas and comments to the Buzz Exchange

Because we value your opinions, please add an idea or a comment to any entry on this community.

We may edit for length or clarity and will delete off-topic or inappropriate comments.

If you are a Buzz or IAG employee, welcome! Please let other readers know you work for us when you post in the Buzz Exchange. And please read our Social Media Guidelines for The Buzz People.

Social Media Guidelines for The Buzz People

Responsible engagement in innovation and dialogue

The Buzz truly advocates the ability for people to communicate with each – to engage and to exchange ideas through social media including blogs, wikis, online social networks and other forms of online publishing and discussion.

We’re keen to explore and participate in social media, in particular how it empowers our people and our customers to build a better insurance experience – to learn and exchange ideas.

To learn. Our business was founded by listening to consumers. Open and ongoing exchange and learning with customers is core to our future viability. Social media is essential for our ongoing dialogue and co-creation.

To exchange ideas. The Buzz believes in sharing our learnings with the community and supports open dialogue, particularly with a view to ongoing collaboration and feedback.

The Buzz Social Media Guidelines

Take personal responsibility. The Buzz people are personally responsible for the content they publish on blogs, wikis or any other form of user-generated media. What is published will be public for a long time so protect your privacy. Our brand is best represented by its people and what you publish may reflect on our brand.

Identify yourself. Buzz people when interacting should state their name and relevant role at The Buzz when you discuss The Buzz or Buzz-related matters. And write in the first person. You must make it clear you are speaking for yourself and not on behalf of The Buzz.

Use disclaimers. If you publish content to any website outside of The Buzz and it has something to do with the work you do or subjects associated with The Buzz, use a disclaimer. This could be: “This view is my own and doesn't necessarily represent The Buzz’s position.”

Respect the law. Respect copyright, fair use and financial disclosure laws and all other laws as they relate to our business and to our customers.

Respect IP. Don't provide The Buzz’s or another's confidential or other proprietary information. Ask permission to publish or report on conversations that are meant to be private or internal to The Buzz.

Respect business relationships. Don't cite or reference investors partners/suppliers without their approval. When you do make a reference, where possible link back to the source.

Respect your audience. Don't use ethnic slurs, personal insults, obscenity, or engage in any conduct that would not be acceptable in the workplace. You should also show proper consideration for others' privacy and for topics that may be considered objectionable or inflammatory—such as politics and religion.

Be consistent about yourself. Be aware of your association with online social networks. If you identify yourself as a Buzz person, ensure your profile and related content is consistent with how you wish to present yourself with colleagues and clients.

Be fair. Don't pick fights, be the first to correct your own mistakes, and don't alter previous posts without indicating that you have done so.

Try to add value and be relevant. Provide worthwhile information and perspective. Find out who else is blogging or publishing on the topic, and cite them.

And don't forget your day job. You should make sure that your online activities do not interfere with your job or commitments to our customers.